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Why can’t I change the date of my package booking?
If you have a booking made with a package credit and changing the date results in a request for payment, the most likely reason is that your package expires before the new date you want to move to. Packages and credits are valid for a year, and the expiry date is the last date by which your scan needs to take place.
You can check the expiry date of your package by signing in and selecting ‘Your Prepaid Credits’.
If you need to extend your credit, please send an email to [email protected].
