HOW MUCH DOES A DEXA SCAN COST?

All our packages are valid for one year from the date of purchase. Please note that the expiry date of any prepaid package or credit is the date by which you need to have had the scan; it is not the date by which you need to have made the booking.

Unused credits will be forfeited unless you choose to extend the package at a cost of £30 per credit per ten weeks past the date of expiry.

To buy a money-saving package of two or more scans, click here. You will need to create an account, which will hold your credits, or be an existing customer.

To book using one of your pre-paid package credits, you need to sign in here or via ‘My Account > Sign in’ and select ‘New booking’. The price of the scan will be shown but a credit will be used in lieu of payment.

If you are asked to pay, it means that your credit is not valid for the date you are trying to book. You can check your prepaid expiry date by clicking ‘Your prepaid credits’ after you have signed in.

2-PERSON BASELINES – PLEASE NOTE: If you first attended a 2-person Baseline scan with another person and then bought prepaid credits for future Progress (follow-up) scans, those credits will be placed in your own, individual accounts. Progress scans are for one person only and need to be booked separately by each of you. If you wish to attend your Progress scans together, you will need to pick adjacent time slots on the same day. Adjacent slots for Progress scans are 20 minutes apart, eg: 11.40am and 12.00pm.

Apart from the 2-person Baseline, please never book a scan for another person. The person booking the scan must be the same person who is due to have the scan. Thank you.

If you have a booking made with a package credit and changing the date results in a request for payment, the most likely reason is that your package expires before the new date you want to move to. Packages and credits are valid for a year, and the expiry date is the last date by which your scan needs to take place.

You can check the expiry date of your package by signing in and selecting ‘Your Prepaid Credits’.

If you need to extend your credit, please send an email to [email protected]

You can only cancel a package if it has not expired and if there are unused scans in the package.

Refunds will be based on the full list price of completed scans. For example, if you buy the VF4 package for a single payment of £389 and wish to cancel after completing the first two scans, the refund will be calculated as £389 minus £169 for the first scan and £139 for the second scan – a refund of £81. If the third scan had been completed in this example, no refund would be given as the full list price of the first three scans is more than the entire package price.

Packages paid for by direct debit on our Easy Payment Plan will incur an additional transaction fee of £2 for each monthly payment made.

To cancel a package send an email to [email protected].

Yes, if there are unused scans in your package you can extend your package for a cost of £30 per ten weeks beyond the date of expiry. To do this please send us an email.

Please note the following message we send when you purchase a prepaid package of scans.

“We want you to get maximum value from your package and be a very happy customer, which means getting everything you paid for and using all your credits as intended.

So forgive us this once if we sound a little direct but it’s easier and more helpful to say it upfront now rather than down the track when you have unused, paid-for credits on the brink of being snatched away: Ultimately, it is for you to build your lifestyle and schedule around our package, not the other way round!

We say this because unexpired credits have historically been the biggest cause of customer dissatisfaction, and the reasons for not using them have included indulgent holidays, new kitchens, shoddy builders, bad relationships, working remotely, increased travel, and getting bored with a diet or exercise programme!

So please understand that unused credits will incur our extension fee of £30 per ten weeks beyond the expiry date. We’ll try to send reminders six months, three months and one month before expiry, but it’s not guaranteed. Book the first appointment now!

You can always check your remaining credits and their expiry date by signing in to your account from the website (‘My Account’ > ‘Sign In)’ or here and selecting ‘Your prepaid credits’.”

Yes, we offer all VF packages for two people. The prices are shown within each package pricing table on our pricing page.

Just sign in to your and select ‘Your prepaid credits’. You’ll see everything you need to know about your package.

If you need to extend your credits, please email [email protected] The extension fee is £30 per ten weeks.

We are trying to send emails at six months and three months before expiry, but this cannot be guaranteed.

It is therefore your responsibility to use all the scans in your package before the expiry date.

Ultimately, it is for you to work your regime around our packages, not the other way round! So if you’ve “not had a chance to train” or “didn’t stick to my diet like I hoped” we’re not going to make an exception. Harsh but fair!

Please check our prepaid package terms and conditions here.

You cannot buy scans and then split them with other people as the credits assigned for scans go into your account, from where they are used in lieu of further payment. Splitting a package between people amounts to a heavier discount for a smaller package!

If you are looking to transfer your scans because they are about to expire and you have forgotten to use them, an alternative is to extend your credits for £30 per ten weeks, giving you time to use them.

If transferring to someone else if the only option other than forfeiting them, we will only transfer unused Progress scans to someone who has already had a Bodyscan Baseline scan, and that will incur a transfer fee of £30 per credit and the expiry date will remain the same.

If you wish to transfer unused scans to someone who has never been a Bodyscan customer, we will insist they receive a Baseline scan at the following rates of coversion:

Two of your unused Progress credits will convert to one new Baseline scan for your friend (with the orginal unused credits’ expiry date)

One unused Progress credit plus a payment of £50 converts to one new Baseline scan (with the original unused credit’s expiry date)

To transfer or extend credits, please drop an email to [email protected] with your request. Thank you.

1. Packaged or prepaid scans are not transferable to other people without paying a transfer fee; the person in whose name all scans are booked must be the same person who has each scan. If scans are transferred at Bodyscan’s discretion, the person receiving the scans must have had a Baseline scan previously. If that is the case, each transferred Progress scan will incur a transfer fee of £30 and the original expiry date of the transferred scans will still apply. If the person receiving the scans has never had a Bodyscan Baseline scan, then the transferred scans will convert at a rate of:

a) two Progress scans for one Baseline scan, or

b) one Progress scan plus £50 for one Baseline scan.

2. All scans, whether purchased individually or in packages, cannot be taken more frequently than once every eight weeks (56 days).

3. All packages have a validity period of 12 months from date of purchase (not from the date of your first booked scan).

4. The expiry date of each package is the last available date you can have a scan (it is not the last available date you can make a booking).

5. It is your responsibility to know when your package expires and how many scan credits you have left. You can manage all aspects of your Bodyscan account by signing in to your account from the home page. Bodyscan is implementing a reminder system to send reminders six months, three months and one month before credit expiry, but it is still your responsibility to ensure credits are used while valid.

6. PACKAGE EXTENSIONS: For an extension fee, packages can be extended in blocks of ten weeks (70 days) per credit beyond the expiry date. Extension requests should be made by email to [email protected]

6A. If your package expired more than ten weeks before your request, it cannot be extended and all your unused credits will be forfeited.

6B. If you have more than one unused credit, they can be extended for a charge of £30 per credit and under the 70-day rule. For example, reinstating two unused credits would cost £60 and the package extended for 140 days beyond the expiry date.

7. Promotional codes cannot be applied to packages as they are already discounted.

8. CANCELLATIONS: A package can be cancelled ONLY during the life of the package BEFORE it has expired. Expired packages cannot be cancelled, they can only be extended (as per Point 6 above) or forfeited. Refunds will be based on the full list price of completed scans. For example, if you buy the VF4 package for a single payment of £389 and wish to cancel after completing the first two scans, the refund will be calculated as £389 minus £169 for the first scan and £139 for the second scan – a refund of £81. If the third scan had been completed in this example, no refund would be given as the full list price of the first three scans is more than the entire package price. Packages paid for by direct debit on our Easy Payment Plan will incur an additional transaction fee of £2 for each monthly payment made. Any questions, drop an email to [email protected]

August 2022:

We are no longer making long or blanket extensions due to Covid. Due to the vaccine roll-out, the lifting of travel restrictions and our being open continuously since 1st February 2021 we are not extending any credits without levying the extension fee.

If you contract Covid and your credit expires close to the time of your infection we will extend your credit for 2-4 weeks maximum before expecting you to rebook.

The standard procedure is that we can extend your package for a cost of £30 per ten weeks beyond the date of expiry.

You can check your prepaid credits by signing in here and clicking ‘Your prepaid credits’.

If your credits are not there, please read the following first:

You can buy prepaid credits in three ways:

1. If you have bought a prepaid package by direct debit (VF4 or V5 only), it will take up to 24 hours for your account to be assigned the credits. The team will be notified that your DD has been set up and then will manually place the credits in your account (this usually happens in the early afternoon or around close of business).

2. If you bought credits at your appointment, they should be allocated by the end of the same day.

If you bought credits by either of the two methods above and your credits are not in your account more than 24 hours later please email [email protected] and we’ll sort it quickly.

3. If you bought a package upfront online, the credits will automatically be placed in your account.