HOW MUCH DOES A DEXA SCAN COST?

All our packages are valid for one year from the date of purchase. Unused credits will be forfeited unless you choose to extend the package at a cost of £30 per credit per ten weeks past the date of expiry.

To buy a money-saving package of two or more scans, click here. You will need to create an account, which will hold your credits, or be an existing customer.

To book using one of your pre-paid package credits, you need to sign in here or via ‘My Account > Sign in’ and select ‘New booking’. The price of the scan will be shown but a credit will be used in lieu of payment.

If you are asked to pay, it means that your credit is not valid for the date you are trying to book. You can check your prepaid expiry date by clicking ‘Your prepaid credits’ after you have signed in.

2-PERSON BASELINES – PLEASE NOTE: If you first attended a 2-person Baseline scan with another person and then bought prepaid credits for future Progress (follow-up) scans, those credits will be placed in your own, individual accounts. Progress scans are for one person only and need to be booked separately by each of you. If you wish to attend your Progress scans together, you will need to pick adjacent time slots on the same day. Adjacent slots for Progress scans are 20 minutes apart, eg: 11.40am and 12.00pm.

Apart from the 2-person Baseline, please never book a scan for another person. The person booking the scan must be the same person who is due to have the scan. Thank you.

If you have a booking made with a package credit and changing the date results in a request for payment, the most likely reason is that your package expires before the new date you want to move to.

You can check the expiry date of your package by signing in and selecting ‘Your Prepaid Credits’.

If you need to extend your credit, please send an email to [email protected]

You can only cancel a package if it has not expired and if there are unused scans in the package.

Refunds will be based on the full list price of completed scans. For example, if you buy the VF4 package for a single payment of £399 and wish to cancel after completing the first two scans, the refund will be calculated as £399 minus £169 for the first scan and £139 for the second scan – a refund of £91. If the third scan had been completed in this example, no refund would be given as the full list price of the first three scans is more than the entire package price.

Packages paid for by direct debit on our Easy Payment Plan will incur an additional transaction fee of £1 for each monthly payment made.

To cancel a package send an email to [email protected].

Yes, if there are unused scans in your package you can extend your package for a cost of £30 per ten weeks beyond the date of expiry. To do this please send us an email.

Yes, we offer all VF packages for two people. The prices are shown within each package pricing table on our pricing page.

Just sign in to your and select ‘Your prepaid credits’. You’ll see everything you need to know about your package.

If you need to extend your credits, please email [email protected] The extension fee is £30 per ten weeks.

We are trying to send emails at six months and three months before expiry, but this cannot be guaranteed.

It is therefore your responsibility to use all the scans in your package before the expiry date.

Ultimately, it is for you to work your regime around our packages, not the other way round! So if you’ve “not had a chance to train” or “didn’t stick to my diet like I hoped” we’re not going to make an exception. Harsh but fair!

Please check our prepaid package terms and conditions here.

We make a standard charge for transferring credits of £30 and any transferred credits will keep their original expiry date. If you want to transfer because your credits(s) are about to expire, you can extend your package for £30 per ten weeks.

To transfer or extend credits, please drop an email to [email protected] with your request.

1. Packaged scans are not transferable; the person in whose name all scans are booked must be the same person who has each scan.

2. All scans, whether purchased individually or in packages, cannot be taken more frequently than once every eight weeks (56 days).

3. All packages have a validity period of 12 months from date of purchase (not from the date of your first booked scan), except for VF5, which is valid for 18 months.

Therefore do not purchase a package until you are ready to book the first scan.

4. The expiry date of each package is the last available date you can have a scan (it is not the last available date you can make a booking).

5. It is your responsibility to know when your package expires and how many scan credits you have left. You can manage all aspects of your Bodyscan account by signing in to your account from the home page.

6. PACKAGE EXTENSIONS: Packages can only be extended once and for a maximum of ten weeks (70 days) per credit past the expiry date. Extension request should be made by email.

6A. If your package expired more than ten weeks before your request, it cannot be extended and all your unused credits will be forfeited.

6B. You may only reinstate unused credits once but can choose to reinstate one, some or all unused credits for a charge of £30 per credit and under the 70-day rule. For example, reinstating two unused credits would cost £60 and the package extended to no more than 140 days beyond the expiry date.

7. Promotional codes cannot be applied to packages as they are already discounted.

8. CANCELLATIONS: A package can be cancelled ONLY during the life of the package BEFORE it has expired. Expired packages cannot be cancelled, they can only be extended (as per Point 6 above) or forfeited. Refunds will be based on the full list price of completed scans. For example, if you buy the VF4 package for a single payment of £399 and wish to cancel after completing the first two scans, the refund will be calculated as £399 minus £169 for the first scan and £139 for the second scan – a refund of £91. If the third scan had been completed in this example, no refund would be given as the full list price of the first three scans is more than the entire package price. Packages paid for by direct debit on our Easy Payment Plan will incur an additional transaction fee of £1 for each monthly payment made. Any questions, drop an email to [email protected]

May 2022:

The standard procedure is that we can extend your package for a cost of £30 per ten weeks beyond the date of expiry. But we are making extensions where closure/restrictions and your location made it impossible to use the credits before their original expiry but we want to assess each case – please drop an email to [email protected]

Please note that, due to the vaccine roll-out, the lifting of travel restrictions and our being open continuously since 1st February 2021 we are not intending to extend any credits beyond the end of 2021 without levying the extension fee.

You can check your prepaid credits by signing in here and clicking ‘Your prepaid credits’.

If your credits are not there, please read the following first:

You can buy prepaid credits in three ways:

1. If you have bought a prepaid package by direct debit (VF4 or V5 only), it will take up to 24 hours for your account to be assigned the credits. The team will be notified that your DD has been set up and then will manually place the credits in your account (this usually happens in the early afternoon or around close of business).

2. If you bought credits at your appointment, they should be allocated by the end of the same day.

If you bought credits by either of the two methods above and your credits are not in your account more than 24 hours later please email [email protected] and we’ll sort it quickly.

3. If you bought a package upfront online, the credits will automatically be placed in your account.