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How do I cancel or change my appointment?

NOTE: All cancellations and changes must be made a minimum of 24 hours before the start time of your appointment. Once inside the 24-hour window, your appointment will be ‘locked out’.

If it is within 24 hours of your booking please read the section Changes/cancellations within 24 hours of your appointment below.

All bookings, changes and cancellations should be made online by signing in to your account then selecting ‘Your bookings’.

Click on the booking and then click ‘Change’ next to the aspect of the booking you wish to change or click ‘Cancel my booking’ at the bottom of the page.

You must confirm any changes and re-accept the terms and conditions.

We operate a 24-hour change and cancellation policy, so online changes are not possible if your appointment is less than 24 hours away.

Changes/cancellations within 24 hours of your appointment

If you are inside the 24-hour window please email [email protected] as soon as you know you will not be able to make it.

At our absolute discretion, if we waive the 24-hour policy we may offer you the chance to rebook within 4-weeks of the cancelled appointment for a fee of £15 for a Progress scan or £30 for a Baseline scan.

Please understand that a cancellation means we lose a paid slot that we can no longer sell, and rebooking your appointment means we have to take out another slot.