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How do I cancel my pre-paid package?

You can only cancel a package if it has not expired and if there are unused scans in the package.

Refunds will be based on the full list price of completed scans. For example, if you buy the VF4 package for a single payment of £389 and wish to cancel after completing the first two scans, the refund will be calculated as £389 minus £169 for the first scan and £139 for the second scan – a refund of £81. If the third scan had been completed in this example, no refund would be given as the full list price of the first three scans is more than the entire package price.

Packages paid for by direct debit on our Easy Payment Plan will incur an additional transaction fee of £2 for each monthly payment made.

To cancel a package send an email to [email protected].