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Covid: I haven’t been able to use my credits

August 2022:

We are no longer making long or blanket extensions due to Covid. Due to the vaccine roll-out, the lifting of travel restrictions and our being open continuously since 1st February 2021 we are not extending any credits without levying the extension fee.

If you contract Covid and your credit expires close to the time of your infection we will extend your credit for 2-4 weeks maximum before expecting you to rebook.

The standard procedure is that we can extend your package for a cost of £30 per ten weeks beyond the date of expiry.