HOW PREPAID CREDITS WORK

Package/Credits Duration & Expiry  – PLEASE READ

Each prepaid credit or package has an expiry date of 12 months from date of purchase.

It is your responsibility to know when your credits expire and to use them before the expiry date (sign in to the Bodyscan customer area and select ‘Your prepaid credits’). Remember that you will not be permitted to have a scan within eight weeks (56 days) of your previous body scan.

Prepaid credits cannot be extended.

Prepaid credits cannot be refunded more than 30 days after purchase.

Refunds will be based on the full list price of any scans already taken. For example, if you purchased three Progress scan credits for £255 and have used one of them, the refund (which will be granted only within 30 days of purchase) will be calculated as £255 minus £159 (the current list price of one Progress scan), making a refund value of £96.

There would be no refund if you have used two of the three credits (£255 minus £159 minus £159 gives a negative balance of £63). In reality, no refund would be given anyway as more than 30 days would have passed since purchase (scans cannot be taken less than eight weeks (56 days) apart.

Full terms and conditions of prepaid credits

1.    Packaged scans are not transferable; the person in whose name all credits are booked must be the same person who has each scan.

2.    All scans, whether purchased individually or as a package of multiple credits, cannot be taken more frequently than once every eight weeks (56 days).

3.    All packages have a validity period of 12 months from date of purchase (not from the date of your first booked scan).

4.    The expiry date of each package is the last available date you can have a scan (it is not the last available date you can make a booking).

5.    It is your responsibility to know when your package expires and how many scan credits you have left. You can manage all aspects of your Bodyscan account by signing in to your account from the home page.

6.    EXTENSIONS: From 1st January 2025, prepaid credits cannot be extended.

8.    CANCELLATIONS: From 1st January 2025, prepaid credits cannot be cancelled more than 30 days after purchase.

Any questions, drop an email to [email protected].