All bookings, changes and cancellations should be made online by signing in to your account then selecting ‘Your bookings’.

Click on the booking and then click ‘Change’ next to the aspect of the booking you wish to change or click ‘Cancel my booking’ at the bottom of the page.

You must confirm any changes and re-accept the terms and conditions

We operate a 24-hour change and cancellation policy, so changes are not possible if your appointment is less than 24 hours away.

If you are inside the 24 window you can call 020 3490 4171 and request the change or cancellation but we will only waive the 24-hour policy at our absolute discretion (and this will depend on how far in advance your are requesting the change or cancellation and how busy we are).