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Covid: I haven’t been able to use my credits

All prepaid packages (credits) are valid for one year from date of purchase. However, because of Covid, we understand that many of our customers have been unable to use them due to travel restrictions and our temporary closure.

The standard procedure is that we can extend your package for a cost of £30 per ten weeks beyond the date of expiry. But we are making extensions where closure/restrictions and your location made it impossible to use the credits before their original expiry but we want to assess each case – please drop an email to [email protected]

Please note that, due to the vaccine roll-out, the lifting of travel restrictions and our being open continuously since 1st February 2021 we are not intending to extend any credits beyond the end of 2021 without levying the extension fee.